At Renus Art Pvt. Ltd., we are committed to ensuring that your jewellery reaches you safely and on time. This Shipping Policy outlines the terms and conditions related to the delivery of our products.
1. Shipping Coverage
We deliver PAN India to all major cities and towns through trusted courier partners.
International shipping is currently not available. (Can be updated based on your operations.)
2. Order Processing Time
All ready-made products are dispatched within 2-4 working days of order confirmation.
Customized or made-to-order jewellery may take 7–15 working days depending on design complexity.
Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Timeline
Standard delivery takes 3–7 working days after dispatch, depending on your location.
Delivery timelines may vary due to courier delays, holidays, weather conditions, or unforeseen circumstances.
4. Shipping Charges
Free Shipping is available on orders above ₹[Insert Amount].
Orders below this amount may be charged a nominal shipping fee, which will be displayed at checkout.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking ID via WhatsApp, SMS, or Email.
You can use this ID to monitor the delivery status directly with the courier.
6. Packaging & Handling
All items are packed securely in tamper-proof packaging to ensure safety and avoid damage during transit.
Fragile items like silver idols and jewellery are packed with extra care and cushioning.
7. Delayed or Failed Delivery
If a delivery is delayed or fails due to an incorrect address or unavailability of the recipient, we will attempt redelivery. Additional charges may apply.
For any issues with delivery, please contact our support team immediately.
8. Contact & Support
If you have any questions related to shipping or delivery, feel free to contact us:
📞 +91 9004550065 | +91 9987146999
🏢 Renus Art Pvt. Ltd.
