Returns, Refunds & Cancellation Policy

Renus Art Pvt. Ltd.

At Renus Art Pvt. Ltd., we take great pride in the quality and craftsmanship of our jewellery. Every piece is carefully inspected before shipping. However, if you are not completely satisfied with your purchase, we are here to assist you.

1. Return Eligibility

We accept returns only under the following conditions:

  • Products received in a damaged, defective, or incorrect condition.

  • Items must be unused, unworn, and returned in their original packaging with all tags, certificates, and accessories intact.

  • Customized or personalized jewellery cannot be returned unless defective.

  • A return request must be raised within 3 days of receiving your order.

2. How to Request a Return

To initiate a return:

  1. Contact us on WhatsApp or call at 📞 +91 8237706509.

  2. Share your Order ID, reason for return, and clear product images.

  3. Our support team will verify your request and guide you through the return process if eligible.

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 working days via your original payment method or as store credit, as per your preference.

  • Please note: shipping charges (if applicable) are non-refundable.

4. Exchange Policy

  • Exchanges are possible, subject to product availability.

  • The item must meet the same return eligibility criteria mentioned above.

5. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order, provided they have not already been dispatched.

  • Custom or made-to-order items cannot be cancelled once production has started.

6. Important Notes

  • We reserve the right to decline a return or refund if the product is used, damaged due to mishandling, or returned without original packaging.

  • Our policies are designed to comply with applicable consumer protection laws in India.

Need Assistance?

For any queries about returns, refunds, or cancellations, feel free to reach out to us:

📞 +91 8237706509
🏢 Renus Art Pvt. Ltd.